FAQ

ORDER

I don’t like to order online – is there another way to purchase from you?

Of course! If ordering online is just not your thing – send us a message on Instagram or an email and we’ll work something out with you. Or you can shop in person – check out our markets and stockists page for details.

OFFER CODES

Why can’t I use two codes on an order?

Our automated systems will only allow one code per order, but you can test all of the offer codes individually to test what one gives you the best deal.

TRANSPARENCY

Where is it made?

Our rattles, teethers, pacifier clips and lovies are all lovingly handmade in Ontario, Canada by a small team. Our rattles are safety tested and adhere to US and Canadian safety standards.

Where is your wood made?

Our maple wood rings are made in our woodshop in Ontario, Canada. Each ring is designed, cut, sanded and finished by us. We source our Maple wood from a small mill in Ontario – it is beautiful, premium Maple. Oftentimes we can even tell you how old maple is that we are using, for example, our last batch of rings were made from 50 year old hard maple.

Where is your silicone made?

All of our silicone comes from one silicone manufacturer based in China. Please note that all silicone beads are manufactured in China, there are no North American silicone manufacturers, only suppliers. Suppliers are still getting their silicone products from China. This is an important distinction that we’ve seen misrepresented on some sites.

We use one silicone manufacturer that we’ve worked with for 5 years – this company has been manufacturing platinum silicone for 15 years. It is platinum grade silicone, food grade and made specifically for teething babies which means that it is also FDA, CPSIA and CPSC compliant and it has been independently tested to be non-toxic and free of : BPA, lead, PVC, mercury, metals, phthalates and cadmium. The company we use also practices the BSCI system (Business Social Compliance Initiative) which centres around ethical business behaviour, like fair remuneration, occupational health and safety, absolutely no child labour, decent working hours, no bonded labour and no discrimination. This business also works with a lot of major corporations.

SHIPPING

When is my order going to ship?

All orders are shipped within 3-5 business days.  If you need it sooner, shoot us an email and we will do our best to accommodate.

My order was marked as delivered, but it’s not here!

If your order was marked as delivered but it is not at the shipping location, we suggest verifying the shipping address on your order. If this is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery. 

Additionally, packages may be marked as delivered by the postal system before it actually arrives. Please wait 3 business days for your package to arrive after the delivery notification. If your order does not arrive within this time frame, please reach out to us at hello@tinyempirecanada.com and we will find a solution! 

Lost packages must be reported within 7 days of the marked delivery date. 

Do you ship Internationally?

We ship all over the world! Head to the checkout section of the site and enter your address to see if we ship to your location, and how much it will cost to get there.

Keep in mind that there may be additional duties and taxes to pay upon the arrival of your package as well, especially if you are having your items shipped to a P.O. Box. Tiny Empire Canada Inc. is not responsible for additional duties and taxes. 

CARE

How do I care for my rattle?

All of our rattles contain hard, white maple beads and wood rings. This type of wood is naturally antimicrobial and so is silicone!  You can spot clean with a damp cloth and a touch of soap, if required, but use sparingly. The wood may feel dry to touch where it has been wet, this can be fixed by treating the wood with some food grade oil – we recommend a coconut or beeswax.

Wood does not respond well to extreme changes in temperature or water, so there are a couple things that you shouldn’t do with wood:

Do not submerge or soak in water or let it stay wet for a long period of time.

Do not put our rattles in the freezer or fridge

Do not put our rattles in the dishwasher or sanitizer

How do I care for my pacifier clip?

Our pacifier clips that are 100% silicone with a stainless clip are made to be easy to clean. You can submerge these in water and lay flat to dry. Silicone is antimicrobial and warm, soapy water will sufficiently clean our products.

Our pacifier clips with wood are spot clean only with a damp cloth. These shouldn’t be submerged in water because it could affect the integrity of the wood. You can treat the wood beads with food grade oil – we recommend a coconut or beeswax oil, if they feel dry.

Do not sterilize, boil, place in the dishwasher or microwave our clips, this will effectively the integrity and safety of the pacifier clip. 

We recommend replacing the pacifier clip every 2 months or earlier if you notice signs of wear. Signs of wear include the clip not staying secure on clothing, this happens when a clip is used on thicker material, which can cause metal fatigue. When this happens, the clip is no longer safe for use. 

Pacifier Clips are not toys, they are only to be used with adult supervision and are not safe to be used for sleeping. 

Pacifier clips must always be clipped to a child's clothing, away from the face when in use. Do not let a child access a pacifier clip that is not clipped to clothing, it is not a toy. Please note that if the clip is no longer staying secure on clothing, it is time to replace it. Pacifier clips contain small parts, the beads are small parts and the clip is made of small parts, small parts can be choking hazards if the clip is not used correctly. Do no alter the clip or chew on it. 

How do I care for my teether? 

Our 100% silicone teethers are easy to clean. You can submerge these in water and lay flat to dry, or place them in the top rack of your dishwasher. They are also freezer and fridge safe if you want to use them as a cooling teether on those sore gums.

All of our rattles contain Hard, White Maple beads and wood rings. This type of wood is naturally antibacterial. You can spot clean with a warm cloth and a touch of soap, if required. The wood may feel dry to touch where it has been wet, this can be easily fixed by treating the wood with some food grade oil – we recommend a coconut or beeswax.

Wood does not respond well to extreme changes in temperature or water, so there are a couple things that you shouldn’t do with wood:

Do not submerge or soak in water or let it stay wet for a long period of time.

Do not put our rattles in the freezer or fridge

Do not put our rattles in the dishwasher or sanitizer

RETURNS/EXCHANGES

What is your return policy?

For hygienic reasons, all of our products are final sale and not eligible for refund or exchange.

Is there a warranty on your products?

We recommended replacing our pacifier clips every 2 months due to wear and tear on the metal clip. For hygienic reasons, we also recommend you alternate teethers every two months.

We provide a one month warranty from time of purchase, if the items are defective. We do not provide a warranty on wear and tear or misuse of the product. Please follow the care and cleaning instructions that come with your product. Our warranty does not apply if the product care instructions were not followed. 

SAFETY

Are your products safe?

Our personalized rattles go through toy safety testing conducted by an accredited materials testing lab in Canada to adhere to CPSIA and CCPSA toy standards. They are torqued, pulled and drop tested to ensure they are safe for regular use.

Our pacifier clips are not toys, we adhere to BS EN 12586:2007 + A2:2011, a British adaptation of a European standard for soother holders. This means that we don’t make clips any longer than 8.5”. Our mini clips are approx. 5.5” and our regular clips are between 7.5”-8.5”.

We also ensure our silicone has been tested to be non-toxic and free of : BPA, lead, PVC, mercury, metals, phthalates and cadmium.

Is it possible for the beads to come off?

Our products are all secured with concealed knots. If you wanted to take the beads off, you would have to intentionally disassemble our pacifier clip or cut into our products with a sharp object.

    How do I use my pacifier clip?

    Pacifier clips are not toys and the end should always be clipped to a child's clothing prior to use, with the clip being positioned away from the face. Inspect the product before every use and discard at the first sign of damage. Pacifier clips contain small parts and should never be used unsupervised. 

    Do not sterilize, boil, place in the dishwasher or microwave our clips, this will effectively the integrity and safety of the pacifier clip. 

    We recommend replacing the pacifier clip every 2 months or earlier if you notice signs of wear. Signs of wear include the clip not staying secure on clothing, this happens when a clip is used on thicker material, which can cause metal fatigue. When this happens, the clip is no longer safe for use. 

    Pacifier Clips are not toys, they are only to be used with adult supervision and are not safe to be used for sleeping. 

    Pacifier clips must always be clipped to a child's clothing, away from the face when in use. Do not let a child access a pacifier clip that is not clipped to clothing, it is not a toy. Please note that if the clip is no longer staying secure on clothing, it is time to replace it. Pacifier clips contain small parts, the beads are small parts and the clip is made of small parts, small parts can be choking hazards if the clip is not used correctly. Do not alter the clip or chew on it. 

    I am an influencer and I would like to work with you, who should I contact?

    We are always looking to partner with individuals that appreciate our products and our values. Please send us an email and include a few photographs, social media details and why you are interested in working with us.

    Disclaimer:

    CAUTION: Inspect our products before every use and discard at the first sign of damage.

    Our pacifier clips are not toys, they contain small parts, which makes them a choking hazard if not used properly. The beads on our clips are secured carefully with concealed knots, do not alter our clips in any way, as you may impact the safety design of our clip. The clip must always be securely clipped to a child's clothing prior to use. 

    Do not tie around a child's neck and never allow a child to use while sleeping or unsupervised. Canadian safety standards requires that no pacifier clips in Canada are to be used as teething toys

    Our teethers and rattles are toys. They are suitable for 3+ months. They contain small parts, choking hazard. Our designs are secured by concealed knots – this design has been safety tested and it adheres to toy regulations for US and Canada. Altering our products in any way may impact the safety design of our rattle/teether